Quickly connects with people and delivers excellent customer service
Tim, is an experienced employment services provider with a very unique set of experiences across many sectors, meaning he quickly connects with people and delivers excellent customer service.
Motivates a work force to maximise their potential
Tim is an inspirational leader who motivates a work force to maximise their potential via focussed prioritisation of objectives.
Setting a uniform customer service culture
Tim has provided a range of services to Custom Fluidpower in the areas of Strategic Sales and Customer Service Training, especially with assistance in guiding us in setting a uniform customer service culture across our Australian network of branches.
Tim has also assisted us by working with small groups of our salespeople to identify and improve identified skill gaps
Coached a team of sales people with a mix of strengths
Tim’s ability to coach a team of sales people with a mix of strengths and weaknesses was awesome.
The follow up sessions and communications have been a great way to refresh what we learnt and remind us how to apply it.
I see results daily by applying the lessons learned
The training I received from Tim on sales methodology, process and coaching was of a great benefit. Not only was the material of the highest quality and substance, Tim’s passion and belief was contagious.
I see results daily by applying the lessons learned from my time with Tim and Management Institute of Australia.
His professionalism, knowledge and personality stood him apart from others
Working with Tim was an absolute pleasure. His professionalism, knowledge and personality stood him apart from others in the field and it is safe to say that he set me on the path in terms of sales and business development techniques and skill sets.
I’d have absolutely no hesitation in recommending Tim and have no doubt the skills he displayed whilst working with myself make would make him an outstanding asset to any organization.
Tailor make a Supervisor Development Program
Tim is a dedicated professional who brought ideas, experience and knowledge to the table during the development of a Leadership Training package for my Supervisor Group at Glencore Coal.
He used proven past modules and worked closely with myself and my team to tailor make a Supervisor Development Program which has been very well recieved by my team.
He is a pleasure to work with and has a genuine desire to see the successful outcome of the training and the improvements in the group.
Thanks for your efforts Tim. Look forward to working with you again.
Realise significant and sustainable organisational change
Tim has provided excellent resources and guidance to our staff over many years.
Our latest, and most ambitious initiative, will with his input help us realise significant and sustainable organisational change toward becoming a learning organisation
…and he’s a good bloke too.
A very proactive trainer in sales, customer service and team building
Tim is a very proactive trainer in all areas we have hired him for. The main areas being sales, customer service and team building. Tim works well with all walks of life and enjoys adding a sense of humour to his sessions that assists in keeping our employees attentive throughout the day.
He also makes sure he is up to date with all areas of our industry which enhances the product training components. Please feel free to give me a call to add to this recommendation if necessary.
He is an excellent coach
I have been an associate of Tim’s for many years – 25+ – and have always found him to be a true professional in his field. He is an excellent coach; brilliant salesperson and generally a pleasure to be around.
I would thoroughly recommend him to anyone who is looking for business consultancy of any kind – he is one of the best.
I am already seeing positive results
Having worked for and alongside Tim Mackew in a previous life, I was keen to engage him to work with my sales force in all aspects of training.
His input has proved invaluable, and I am already seeing positive results in the way the team is working through the implementation of his ideas.
Tim will be employed again by Cementaid later this year to further the training of my team. I see this as a long term relationship between our respective companies.
I thoroughly recommend Tim Mackew and the Management Institute of Australia, Sunshine Coast.
Tim’s knowledge is exceptional
Tim is a particularly personable consultant, who has the ability to adapt his training to suit all levels.
Tim’s knowledge is exceptional and this transpires through his training as he is able to provide examples based on his personal experiences.
His recommendations were incisive, well-founded and of high value
Tim came in to evaluate my business at a formative stage in its development.
His evaluation of our position, of the roles and functions (and effectiveness) of the staff, structures and business processes we had in place plus his recommendations with reference to direction and actions were incisive, well-founded and, ultimately, when his advice was taken, of high value.
Business performance improved and could be measured
We used Tim to both manage change in our business as well as provide a comprehensive training and development programme to our senior and middle management teams.
The results were tangible in that business performance improved and could be measured against, and attributed to, the training and mentoring that Tim and his team provided.
I can honestly say that things that were taught and learnt have stuck with me and will always be used. I simply wouldn’t hesitate to recommend Tim.
To the point and doesn’t waste valuable time
Tim is not only expert within his field – he is trustworthy and inspiring to work with.
His experience and business savvy has been a great aide to how Fresh Egg has grown over the years. Tim is to the point and doesn’t waste valuable time.
Tim has been a great mentor and offers support at so many different levels. He is a pleasure to work with…
Tim taught me 2 truly critical business lessons…
Tim taught me 2 truly critical business lessons: business lessons that I still use practically every day of my working life.
I have met many leaders in my business life at the highest level, but none that have helped me at such a fundamental level.
It is genuinely rare to meet such an inspirational and developmental individual – give him the opportunity and he may very well change your life, and that of your business – for good, forever.
Businesses run on habits; embed the right habits, get rid of the bad ones and you’re more than half way to success! Tim’s lessons…
- A project gets 3-months late or overdue one day at a time. Keep focussed on the plan and measure the right elements of it every single day.
- Someone (maybe you) can outline a fantastic business strategy – but if you can’t put the right team, the right tactics, and the right management in place to execute it, what’s the point? Go fishing instead. The success of any project is largely influenced by the people who are in place to deliver it and their determination to see it through. Their persistence is driven by the desire of the leader and the organisation to see it through – be relentless, every day. Most plans fail not because it’s a bad plan, but because it is not managed well enough.
Tim can help you and your team learn the habits of managing your plans better! I cannot recommend Tim and his team highly enough!
Very detail orientated hard working person
Tim is a very detail orientated hard working person who adds value to the task at hand and the overall process outcome every time.
He is able to quickly and seamlessly move between communication types to adjust to the situation and or audience.
Raised the standard of the presentation skills
I contracted with Tim, when he was the founder member of Latchkey Training in the UK, to deliver a number of training sessions when I was Employee Development Manager at GSK .
He achieved great engagement from all and certainly raised the standard of the presentation skills of all the participants – making then dynamic presenters!
I wouldn’t hesitate to work with Tim again in the future.
Excellent understanding of business and the sales process
Tim is a driven individual with a excellent understanding of business and the sales process.
It has been a pleasure working with Tim and I would recommend his services to any organisation looking to up skill their staff and improve their position in the market place.
Delivered comprehensive workshops that have been enjoyed by all
Our company has contracted Tim for the past four to assist in growing and in the training our sales teams.
Tim has delivered comprehensive workshops that have been enjoyed by all in attendance.
Tim has played an integral part of developing and implementing our Sales Methodology Framework and I look forward to working with Tim in the future.
Practical, fun and added immediate value to the sales team
Tim is a professional sales coach who delivers high quality training courses with great results.
The courses were developed exactly to my unique requirements, very practical, fun and added immediate value to the sales team I was managing.
I have successfully used Tim for numerous courses and would happily use him again
Resulted in a 10-fold revenue increase
Tim supports our continuous performance development process and leadership development. Our 1-to-1 catch ups all primarily focus on a positive combination of business objectives and team engagement with a customer service values driven culture.
This commercial strategic HR approach has resulted in a 10-fold revenue increase.