Build a great team of talented people who understand and engage their skills and behaviours to deliver sustainable competitive advantage by continuous performance improvement
Does your business need training and professional development?
There should be super stars in every team… People who don’t shirk responsibility when the chips are down, influencers and persuaders, sensitive, emotionally intelligent people with insight, who never seem to lose hope.
You need people who can’t simply be rated on a linear scale, those who deliver on their commitments, who are fully engaged with delivering on the values of the team they play for!
People who keep promises, are prepared to be accountable and hold others accountable for doing what they say they will do.
Those people we love working alongside, who look to catch people doing things right. People who do not complain about things they cannot control and who focus on what is most important.
Wonderful creatures who actively solicit feedback, because their desire to improve is greater than their desire to defend their position.
I offer training and professional development that often separates thriving organisations from struggling ones
All workshops are the agreed combination of interactive, face to face, on-line, and self-paced. Always designed to be a fun, learning, and developmental experience.
- Hi-impact persuasive and influential presentation skills
- Incredible customer service
- Agile emotionally intelligent leadership
- Coaching and mentoring for business and personal development
- Strategic sales and key account management skills
- Minimising conflict and dealing with toxic people
- High performing teams
And more besides.
You may also find my article Stop This ‘Soft Skills’ Bullshit an interesting read.
Setting a uniform customer service culture
Tim has provided a range of services to Custom Fluidpower in the areas of Strategic Sales and Customer Service Training, especially with assistance in guiding us in setting a uniform customer service culture across our Australian network of branches.
Tim has also assisted us by working with small groups of our salespeople to identify and improve identified skill gaps
Gary Brewer
A very proactive trainer in sales, customer service and team building
Tim is a very proactive trainer in all areas we have hired him for. The main areas being sales, customer service and team building. Tim works well with all walks of life and enjoys adding a sense of humour to his sessions that assists in keeping our employees attentive throughout the day.
He also makes sure he is up to date with all areas of our industry which enhances the product training components. Please feel free to give me a call to add to this recommendation if necessary.
Juanita Bloomfield
Raised the standard of the presentation skills
I contracted with Tim, when he was the founder member of Latchkey Training in the UK, to deliver a number of training sessions when I was Employee Development Manager at GSK .
He achieved great engagement from all and certainly raised the standard of the presentation skills of all the participants – making then dynamic presenters!
I wouldn’t hesitate to work with Tim again in the future.
Pam James Chart'd FCIPD
Improve the performance of your people, teams and organisation with the world’s most trusted personality instrument, the Myers-Briggs Type Indicator®
I am a brave, sensitive and relentlessly honest mentor in all areas of commercial HR, business and personal development
Developing great leaders means that firstly, you must know yourself… Establish how to work most effectively together as a leadership team and as leaders of their teams. Leadership is a behaviour not simply a job title
Key learnings from implementations across different industries, organisations and team cultures create a continuous approach to performance improvement and coach-ability
As an MBTI certified practitioner, team development and leadership expert, I can help you understand yourself, your team and how to work effectively together...